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Old September 27th, 2011, 08:38 AM #1
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I-Trader: Walkthrough and FAQ

Since its implementation, I have noticed a few issues that needed to be addressed with the new feedback system. So, taking those into account, i figured it would be easiest to set up a complete walk through to address them.

In order to leave feedback for someone, you must navigate to their profile page. The easiest way to do this is to click their user name in the thread the transaction occured and select "View Public Profile".



Once you click that link and navigate to their profile, you will see a quick overview of their feedback, similiar to eBay's feedback.



However, this is just a summary. In order to proceed, you will need to click the link to "View Complete Feedback for *username*"



This will navigate you to a full summary of the member's feedback. More on that will be discussed later. For now, you need to simply click the link that is lableled "Submit Feedback for *username*".



Voila. You are now to the page to leave feedback. The basic look is just like this:



From here, I will explain what each field is for, what you should put, and why you should put it there.

1. You were the: BUYER/SELLER/TRADE
Pretty straight foward here.

2. Overall Experience: POSITIVE (+1)/NEUTRAL (-0-)/NEGATIVE (-1)
Also pretty straight foward.

3. A Short Comment:
Just like eBay, leave a little feedback here. Fast and friendly, quick shippment, etc. This is what other members will see.

4. Deal Thread URL:
This is where the link to the thread must go. If you are the seller, put the thread you created to sell the item here. If you are the buyer, put the seller's thread here that you commented in for making the transaction. If it was a trade, put the thread the transaction occured in.

5. Additional Comments:
As stated, this section will only be shown to staff members and those involved in the transaction. For validation purposes, the following guidelines should be followed:

Seller:

Date payment was received:
Date shipped:
Items sold:

Buyer:

Date payment was sent:
Date items were received:
Items bought:

Trader:

Date you sent items:
Date you received items:
Items you sent:
Items you received:

Beyond that you may put any additional comments you feel that the other member or staff members should know.

Once all that is filled in, simply check "Submit Reply" to leave feedback.

Now, before I go into some FAQ's, there is one more issue that needs addressed.

If a buyer and seller manually fill out the feedback, under a member's "Feedback Received" it may show that the other member of the transaction "has not submitted a rating for this deal."
(Circled in Green)


In this example between RangerRules and myself, we both left feedback for each other, yet we left it manually and thus I-Trader does not recognize it as being for the same transaction.

IF YOU HAVE NOT LEFT FEEDBACK FOR A TRANSCTION YET, BUT HAVE RECIEVED IT, YOU CAN CLICK DIRECTLY ON THAT ICON (CIRCLED IN GREEN) TO LEAVE FEEDBACK FOR THE OTHER PERSON, INSTEAD OF CLICKING THE LINK THAT WAS SHOWN ABOVE.

Doing so will result in the icon showing up as the icon circled in yellow.

This is not required, but it does make tracking transactions easier.

If you have already left feedback for someone, do not leave it again!!!


FAQ:
~~~~~~~~~~~

Q: What about all our old feedback?
A: It is still archived here:
http://www.RangerBoard.com/showthread.php?t=116804

~~~~~~~~~~~

Q: Can we transfer that feedback into the new system?
A: NO!!! That is to be left in the old thread.

~~~~~~~~~~~

Q: Well what about feedback for old transactions that were never filled in?
A: This is a situational condition. The old thread was locked down on 9/11/2011. Therefore, if the transaction took place on or before 8/31/2011, there should have been plenty of time to get it in the old thread. Any feedback found in the new system for transactions conducted on or before 8/31/2011 will be deleted.

~~~~~~~~~~~

Q: What does this mean for vet tags?
A: Nothing has changed for vet tags. This is simply a more organized fashion for feedback and, in the long run, will require less work for those applying.

~~~~~~~~~~~

Q: What if there is no "deal" thread"?
A: There should always be a thread. How else would you have known the item was on sale? There's a security measure in this actually, the thread that you use, both you & the seller must have a containing post in it.

~~~~~~~~~~~

Q: Why is there a limit on how much feedback we can leave per day?
A: To assist on limiting fake feedback. It's limited around 3 per day right now, you shouldn't need to give more than that over a 5 day period.

~~~~~~~~~~~

Q: If a member posts an ebay link and you discuss it here via PM or through their sales thread, but the actual transaction occurs through EBay where you purchase it, can/should you leave feedback here as well?
A: Yes, as long as a thread and discussion happened here, or else it shouldn't count.

~~~~~~~~~~~

Q: What if a transaction was done through discussion of a third member's thread?
A: The thread used must belong to one of the members of the transaction.

Last edited by Decade; January 11th, 2012 at 12:45 PM.
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Old September 27th, 2011, 10:46 AM #2
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I-Trader: Walkthrough and FAQ

Hey great tutorial! Question about the having to have a thread thing. Each member HAS to post in it? Say I see a wanted thread for a figure. I have that figure and just pm the guy. Could I not just use my sales thread as the "sales thread" even though the actual business wasn't done there?
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Old September 27th, 2011, 10:54 AM #3
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in that situation, whether you use his "wants" thread or your "sales" thread, both parties should be commenting in one of them.
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Old September 28th, 2011, 12:32 AM #4
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I would assume that even a simple "PM'd You" would count. just as lone as both parties have a post in the thread. Helps to track a paper trail when you can see the seed of it.
Great little FAQ Omega. Thanks
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Old September 28th, 2011, 03:55 AM #5
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basically yes.

The overall preference would be for the thread owner to keep a list in the first post of all sold/traded items and who they were sold to for additional tracking, but i know that is going to be difficult to enforce.
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Old October 1st, 2011, 03:28 AM #6
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Is there a way to edit the "additional comments" section?
I didn't read this when I submitted feedback so in that section I've been basically writing "uuuuuuuuuu" and "eeeeeee"...
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Old October 1st, 2011, 06:50 AM #7
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just PM myself or another Mod and let us know.
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Old October 17th, 2011, 02:30 PM #8
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I was wondering., how come I have 13 feedback total, but my number shows up as 10 on the boards.
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Old October 17th, 2011, 02:47 PM #9
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blinddrummer15 wrote: View Post

I was wondering., how come I have 13 feedback total, but my number shows up as 10 on the boards.
It looks like the Feedback number only counts a person once. You have three people that left feedback twice, therefore, 10 unique members left you positive feedback.
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Old October 17th, 2011, 02:50 PM #10
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Also, 3 of my feedback were left over a month ago too, so maybe they only count feedback left in the last month?
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Old October 17th, 2011, 02:53 PM #11
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Don't think so. Gagecook's and ORR's feedback includes all, even past a month ago, and they don't have any duplicate member feedbacks.
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Old January 8th, 2012, 09:46 PM #12
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I have attempted to leave feedback (which includes threads I've posted in) and I haven't been able to. Instead, I receive an error message saying my details were incorrect.
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Old January 8th, 2012, 10:05 PM #13
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Are you putting the URL of the original thread too? The seller must be the creator of the original thread as well.
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Old January 8th, 2012, 10:15 PM #14
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In one case I was responding to feedback where I was the buyer and the thread was my own [WANTED] thread. The other was when the seller created the thread. URL included.
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Old January 11th, 2012, 09:41 AM #15
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Fill the additional comments field properly. If it's under 30 characters I think, it will give you an error.
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Old January 11th, 2012, 09:49 AM #16
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chichoc wrote: View Post

Fill the additional comments field properly. If it's under 30 characters I think, it will give you an error.
more to the point, the "additional" comments field is to actually give detail about the transaction. (see number 5 in the first post).

stuff like when you paid, shipped, received, etc. It is not for additional comments like "the guy is super great i love buying from him he always has great deals". while it is fine to post those comments in there, there needs to be actual detail about what the feedback is for.

as I process tag requests, if I see a feedback between "member a" and "member b", if there is no actual detail on the item, how do I know there was a transaction that took place? For all i know, they are just friends building each others feedback score to get a tag, while not actually buying/selling/trading anything.

yes, i understand that can happen even with the details, but the whole system is a trust situation.
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Old January 11th, 2012, 10:00 AM #17
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Well, while most of the people I sell keys to don't fill that as it's requested, I always include that information. I hope that doesn't hurt my odds of getting the tag.
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Old January 11th, 2012, 11:46 AM #18
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The "Additional Comments" is default by the iTrader system, I've managed to edit it to:

Deal Information:
Visible to buyer, seller & staff only.
Include all information pertaining to the
deal here which include but not limited to;
- Date payment was received
- Date shipped
- Item(s) sold


Omega, if it requires more info there please let me know.
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Old January 11th, 2012, 12:06 PM #19
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Decade wrote: View Post

The "Additional Comments" is default by the iTrader system, I've managed to edit it to:

Deal Information:
Visible to buyer, seller & staff only.
Include all information pertaining to the
deal here which include but not limited to;
- Date payment was received
- Date shipped
- Item(s) sold


Omega, if it requires more info there please let me know.
about the only other thing might be "date item was received", but that can be tempermental based on time of the year and the postal service (took 8 days to get a package from California to Illinois for me this week alone).

All in all, it looks good.
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Old January 11th, 2012, 12:39 PM #20
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I revamped a lot of the information, sorry Omega, it makes at least one of your screenshots obsolete

Also moved all the images to the i.RangerBoard host.
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